Privacy Statement

Last Updated: Monday, November 19, 2025

1. Introduction

Excel Payments (“Excel”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Statement describes how we collect, use, share, and safeguard Personal Information when you interact with us — whether through our website, support forms, client intake documents, or SMS messaging.

By using our website or contacting us through any channel, you agree to the terms of this Privacy Statement.

2. Information We Collect

We may collect the following categories of information:

2.1 Information You Provide Directly
Name, email address, phone number
Business name, business address, and contact details
Information submitted through client intake forms or PDF applications
Information submitted through website forms
Any information contained in your support inquiries

2.2 SMS Communications Data

When you text our support number, we may collect:
Your mobile phone number
Message content
Message timestamps
Delivery status and metadata

SMS is used strictly for customer support.

2.3 Website and Technical Data
IP address
Browser type
Device information
Cookies and analytics behavior
Pages you visit on our site

3. How We Use Personal Information

We may use your information to:
Provide support and respond to your inquiries
Manage client accounts and support communications
Improve our website and services
Verify identity when necessary
Maintain compliance and protect our legal rights

We do not use your phone number for marketing.
We do not sell Personal Information.

4. Sharing of Information

We may share your information with:
Service providers who help us deliver support (e.g., SMS platforms, hosting providers)
Law enforcement or regulatory authorities when required
Professional advisors (e.g., accountants or attorneys) when necessary

We never sell or rent your information to third parties.

5. Data Retention

We retain Personal Information only as long as necessary to:
Provide requested services
Support active client relationships
Meet legal, regulatory, and compliance obligations

When retention is no longer required, we securely delete or anonymize data.

6. Data Security

We use reasonable physical, technical, and administrative measures to protect your information from unauthorized access, disclosure, or alteration.

However, no electronic transmission or storage method is completely secure.

7. Your Choices & Rights

You may request:
Access to your Personal Information
Correction of inaccurate information
Deletion of Personal Information (subject to legal exceptions)

You may opt out of SMS at any time by texting STOP.

For privacy requests, email support@excelpayments.com.

8. Children’s Privacy

Our services are intended for adults 18+.
We do not knowingly collect information from children under 13.

9. Changes to This Statement

We may update this Privacy Statement periodically.
Updates will be posted on this page with a new Effective Date.

10. Contact Information

Excel Payments
4800 North Federal Highway
Boca Raton, Florida, 33431
Email: support@excelpayments.com
Phone: (516) 282-3750