SMS Terms & Conditions
Last Updated: Monday, November 19, 2025
- Overview
Excel Payments (“Excel”, “we”, “us”, “our”) provides customer-support messaging through SMS. These Terms & Conditions explain how our SMS service works, what you can expect, and your rights as a user. By texting our support number or submitting your number through our website, you agree to these Terms & Conditions.
Our SMS program is strictly for two-way customer support, not marketing or promotions.
- How You Opt In
You may opt in to our support SMS service by:
Texting our dedicated support number listed at https://excelpayments.com/, or Submitting your phone number through our website’s contact form.
By initiating contact, you consent to receive SMS messages for customer-support purposes only.
- Message Types You May Receive
You may receive messages related to:
Merchant account inquiries
Terminal or device support
Deposits and settlement questions
Chargebacks or disputes
General account support
Follow-ups on open support requests
Messages are conversational, one-to-one, and strictly related to your inquiry.
- Message Frequency
Message frequency varies depending on your interaction.
You will never receive promotional or automated marketing messages.
- Costs & Charges
Message and data rates may apply based on your mobile plan.
Excel Payments does not charge additional fees for receiving SMS support messages.
- How to Opt Out
You may opt out at any time by replying:
STOP
After opting out, you will receive a confirmation message stating that you will no longer receive texts.
- How to Get Help
For assistance, reply:
HELP
Or contact us directly:
Email: support@excelpayments.com
Phone: (516) 282-3750
Website: https://excelpayments.com
- Privacy & Data Use
Your SMS interactions may be retained for support, quality assurance, and compliance purposes.
We do not sell, rent, or lease your mobile number or SMS content.
Please review our full Privacy Statement at:
https://excelpayments.com/legal/privacy
- Mobile Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
- Eligibility
The SMS support service is intended for individuals 18 years or older.
- Changes to These Terms
We may update these Terms occasionally. Updates will be posted on our website with a revised Effective Date.
- Contact Information
Excel Payments
4800 North Federal Highway
Boca Raton, Florida, 33431
Email: support@excelpayments.com
Phone: (516) 282-3750