SMS Terms & Conditions
Last Updated: Monday, December 15, 2025
1. Overview
Excel Payments (“Excel”, “we”, “us”, “our”) provides customer-support messaging through SMS. These Terms & Conditions explain how our SMS service works, what you can expect, and your rights as a user. By texting our support number or submitting your number through our website for support purposes, you agree to these Terms & Conditions.
SMS is used strictly for customer support and transactional communications related to your account or services.
2. How You Opt In
You may opt in to our support SMS service by:
• Texting our dedicated support number listed at https://excelpayments.com/ or
• Submitting your phone number through our website’s contact form to request support.
By initiating contact, you consent to receive transactional SMS messages from Excel Payments related to customer support. Message and data rates may apply. Message frequency varies. Reply STOP to opt out or HELP for assistance.
3. Message Types You May Receive
You may receive messages related to:
Merchant account inquiries
Terminal or device support
Deposits and settlement questions
Chargebacks or disputes
General account support
Follow-ups on open support requests
Messages are conversational, one-to-one, and strictly related to your inquiry. Messages are not sent in bulk and are not part of any automated messaging campaigns.
4. Message Frequency
Message frequency varies based on your interaction with our support team.
5. Costs & Charges
Message and data rates may apply based on your mobile plan.
Excel Payments does not charge additional fees for receiving SMS support messages.
6. How to Opt Out
You may opt out at any time by replying:
STOP
After opting out, you will receive a confirmation message stating that you will no longer receive SMS messages from Excel Payments.
7. How to Get Help
For assistance, reply:
HELP
Or contact us directly:
Email: support@excelpayments.com
Phone: (516) 282-3750
Website: https://excelpayments.com
8. Privacy & Data Use
Your SMS interactions may be retained for support, quality assurance, and compliance purposes.
We do not sell, rent, or lease your mobile number or SMS content. Mobile opt-in information is not shared with third parties for marketing or promotional purposes.
Please review our full Privacy Statement at:
https://excelpayments.com/legal/privacy
9. Mobile Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
10. Eligibility
The SMS support service is intended for individuals 18 years or older.
11. Changes to These Terms
We may update these Terms occasionally. Updates will be posted on our website with a revised Effective Date.
12. Contact Information
Excel Payments
4800 North Federal Highway
Boca Raton, Florida, 33431
Email: support@excelpayments.com
Phone: (516) 282-3750